Policy Privacy

1.About this Privacy Policy

Kaizen Global Group Ltd (“Kaizen Global Group”, “us”, “we” or “our”) is committed to respecting your privacy and to complying with applicable data protection and privacy laws.

We have provided this Privacy Policy Statement to help you understand how we collect, use and protect your information when you visit our websites and when you use our services.

You can visit our websites without disclosing any personally identifiable information about yourself (although please note that we may use cookies and collect other non-personally identifiable information about your browsing activity – see our cookie policy for detailed information).

If you submit personal information by completing a contact form for example, you can be assured that we will use your personal information only to support your continuing relationship with Kaizen Global Group Ltd.

The sections below detail how we may use your personal information.

2.Who we are and how to contact us

We, Kaizen Global Group Ltd are a limited company registered in England and Wales under company number 13496609

To contact us, please email [email protected].

If you have any questions about this Privacy Policy or our Cookies Policy, including any requests to exercise your legal rights, you may contact our Data Compliance Officer at [email protected]

3.The data we collect about you

Personal data, or personal information, means any information relating to an identifiable individual. It does not include any data or information which relates to a person that cannot be identified or where the person’s identity has been removed (ie anonymous data). It also does not include information relating solely to a business or other organisation, rather than to a person.

By using our site, we may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: data which identifies you, such as your first name, last name, username, job title, employer, title, date of birth, marital status, and gender;
  • Contact Data: contact details including your personal and/or business email address, postal address and telephone number;
  • Profile Data: data we store in connection with your profile when you register on our site and the Portal, including your username and password (to access your account on our site) and (in the case of applicants) history of job applications and placements made via us, your preferences, interests, feedback and other communications with us and/or our clients;
  • CV Data: information submitted as part of a job application and/or the registration process, including qualifications, experience and references and any other information contained on a CV;
  • Application Data: applicant’s history of responding to job advertisements and the progress of those applications;
  • Financial Data: if you are a client representative paying for our services, we may capture your personal data either peripherally or if you use personal payment details;
  • Social Media Data: when you connect with us or like or follow our social media accounts we may have access to your personal data through the social media platform, including your social media handle, photograph, date of birth, location, occupation, interests and other information and content you make available via your social media accounts;
  • Technical Data: electronic information which is automatically logged/stored by processing equipment, including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our site;
  • Usage Data: information about how you use our site and our services, including how you navigate our site and if you encounter any problems;

We may also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific feature of our site. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

We do not collect any special categories of personal data about you, without gaining your explicit written consent (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). We will only collect information about criminal convictions and offences (including via DBS checks) where such processing is authorised by law and necessary for the role you have applied for. We shall inform you before collecting any such data.

4.How we collect personal data

  • Direct interactions

The majority of the personal data we hold about you is collected when you correspond or interact with us directly (via our site, the Portal or social media, by post, phone, email, telephone or otherwise).

This includes personal data you provide when you:

  • make an enquiry;
  • register to access our site;
  • subscribe to receive marketing communications;
  • connect with us, follow us or ‘like’ us on social media;
  • attend networking events
  • input data into the Portal;
  • submit a job application (including a CV) or job advertisement via job boards on our site.

The categories of personal data we collect in this way include Identity, Contact, Profile, CV, Application, Social Media, Financial, Usage, Marketing and Communications Data.

Third parties sites

  • We may also obtain your personal data from third parties, primarily when you respond to an advertisement we have placed on a third party job board or when you have uploaded your CV or other information to a third party site looking for work. From time to time, we may also obtain your information through third party social media platforms, such as LinkedIn, and from other referrers and clients who we work with. .
  • The categories of information we obtain from third party sites will primarily be Identity, Contact, Profile, CV, Application and Social Media Data. Third parties will store your personal data in accordance with their own privacy policies. Please refer to the privacy policies of these third parties for information about how they collect and process your personal data. Once your personal data has been shared with us, we shall hold your data and use it in accordance with this privacy policy.

5.How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

For candidates: we do this to:-
• provide recruitment services to you, i.e. to assist you in seeking new professional opportunities;
• contact you to provide support in relation to your work;
• manage our relationship with you;
• check you are legally entitled to work in the UK; and
• ascertain your fitness to work.
For clients: where we need to perform the recruitment contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

6.Marketing

Marketing and Recruitment communications from us: We may send you marketing and Recruitment communications if you:

  • are an applicant who has applied to one of the roles we have advertised or if we have previously hired you for a contract role;
  • are an applicant who has uploaded their CV in response to a third party job board on a third party website, thereby making your CV and contact details public for recruiters and employers to contact you with job opportunities;
  • are a client representative whose contact information is displayed upon your company’s website or has been provided to us by one of your colleagues;
  • have consented to receive marketing and recruitment communications from us.

Third party marketing: We will only share your personal data with another company for marketing purposes if you have expressly consented to us doing so.

Opting out: You can ask us and/or third parties to stop sending you marketing or recruitment communications at any time, by:

  • (if you have registered to use the Portal) editing your contact preferences by logging into your account and unsubscribing or updating your contact preferences; or
  • contacting our Data Compliance Officer at [email protected]

7.Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

We may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

8.If you fail to provide personal data

Where we need to collect personal data from you in order to comply with our legal obligations or to perform a contract we have with you or your employer/hirer and you fail to provide that data when requested, we may not be able to perform the relevant contract (for example, to engage you as a contractor or provide your employer with services). In this case, we may have to cancel the relevant contract.

9.How do we share your personal data?

When we share personal data, we do so in accordance with Data Protection Law. We may share certain personal data, where necessary, with employees, contractors, consultants or advisers, to facilitate sales and for general commercial purposes.

In addition, where necessary, your personal data may be shared:

We may also provide third parties with aggregated but anonymised information and analytics about our customers. Before we do so we will make sure that it does not identify you

10.Data security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so

11.Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we

If you are an applicant, we will retain your personal data for a period of 40 months from the point of last meaningful contact with you. Meaningful contact includes any email or telephone correspondence with you that has resulted in submission of an updated CV or a change to your personal information. We will keep this under review and may periodically delete some of your personal data which we no longer require for the purposes set out in the table above.

In some circumstances we may be entitled to retain your data for a longer period where we are under a legal obligation to do so, for example in the event of a legal dispute. We will also need to keep a record of your contact details if you have opted-out of receiving marketing communications from us to ensure we do not send these to you in future

12.Your rights in respect of your personal data

You have the following rights in respect of the personal data that we process about you (where we determine the purpose and means for which that personal data shall be processed):

  • the right to request access to your personal data that we hold and to receive certain information relating to that data;
  • the right to ask us to rectify inaccurate data or to complete incomplete data;
  • a right to receive or ask for your personal data to be transferred to a third party(note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you);
  • the right to request the erasure of personal data where there is no good reason for us continuing to process it (note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request);
  • the right to object to how we process your personal data where we believe we have a legitimate interest in processing it (as explained above) (note that in some cases we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms);
  • the right to restrict processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it (note that when processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future; and
  • where you have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law. If you withdraw your consent, we may not be able to provide certain services to you.
  • If you wish to exercise any of the rights set out above in respect of your personal data, please contact our Data Compliance Officer at [email protected]
    We may ask you to verify your identity if you make a request to us to exercise any of the rights set out above. We may also contact you to ask you for further information in relation to your request to speed up our response. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
    You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance and we shall endeavour to resolve your complaint.

13.Changes to your personal data

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data (such as your contact details) changes during your relationship with us.